The wonderful luxury resort feel amid the mangroves: That’s what ‘s on offer at Mangrove Beach Corendon Curacao All-Inclusive Resort, Curio by Hilton. To offer guests a unique, warm and valuable experience, Corendon Hotels & Resorts invests time, money and attention in its employees. “They determine the quality of the service we offer our guests,” explain HR managers Cherees Hoefakker and Sueyenli Martis. “To be open and transparent and make things as easy as possible for employees, we use Dyflexis for scheduling, time recording and communication.”
Family business
The all-inclusive beachfront resort is a real family destination; from water sports to workshops, family pools to a six-slide aqua park, diving centre to children’s playground. The four themed restaurants and lobby bar that is open 24/7 offer guests the ultimate Caribbean atmosphere. Mangrove Beach offers its guests a home in a safe environment during their stay and surprises them with quality and commitment. Quality and commitment are core values of what was originally a family business.
“We make sure our employees are satisfied by communicating transparently so that they also know what is happening within the organisation.”
Cherees & Sueyenli: “This is also true within our organisation. Employees have the most important role with us. In the different teams, we care for each other and take a genuine interest in each other. When our employees are happy, it automatically has an impact on the satisfaction of our guests and the entire company.” This gives Corendon’s owners the confidence to further invest in new projects such as the new hotel they are now building in Curaçao. “Even more great new jobs!” say the HR Managers.
Communicating transparently
The 375 employees working at the Mangrove Beach Corendon Curacao All-Inclusive Resort are given plenty of room for personal and professional development. “We ensure that our employees are satisfied by communicating transparently, so that they also know what is happening within the organisation,” the managers tell us. “We do everything to achieve this!” In addition, the HR Managers also think it is important that employees feel this appreciation. They do this by putting a department in the spotlight every month and thanking them for their hard work and contribution to success. “We also have an open-door policy, which lets employees know that they are always welcome with their questions and success stories. To communicate this well internally, we use Dyflexis to share our memos, newsletters and fun activities and events with everyone.”
Always employees with the right competences, at the right time, in the right place.
Convenience of a single platform
The ultimate goal of the HR department at the resort is to create an HR platform in which the team works efficiently. They communicate clearly and transparently about work schedules. Dyflexis ensures that employees are always in the right place with the right skills, at the right time. That way, Mangrove Beach gets the best out of the team.
Besides planning, they also use Dyflexis to process hours worked. Through the link with the payroll system, they send the approved hours to payroll processing with a single click. Cherees and Sueyenli say it is important that employees have a good understanding of their holiday entitlements and that time-for-time hours are presented clearly. “Previously, we worked with Excel schedules and various sign-off lists. That was quite a hassle and it also sometimes resulted in mistakes or misunderstandings.”
“Now, through the app, our employees can see their schedules, hours, holidays and time-for-time hours at any moment. That also gives peace of mind.” Dyflexis is a very versatile solution, according to Cherees and Sueyenli: “We are not using the reporting tool yet, but Dyflexis suits us and we are going to see how we can work even more efficiently with it in the future.”
